OK, I need some advice. I purchased one of those "deals" a few weeks ago for a house cleaning. It was a 3 hr coupon for $50. What a deal, right? When I scheduled the cleaning, the owner of the company told me it would take 4 hours to clean my house because they do a "good, deep cleaning" on the first visit. Thus, I would need to pay out of pocket for an hour of cleaning. I was fine with that, because I wanted to treat myself and have the house really clean. It was the day before Joey's First Communion and I didn't want to have to stress about the house.
For those of you who know me well, I am a bit "Type A" especially when it comes to cleaning my house. So, I'm sure my expectations were high on the quality I expected. When the cleaning crew arrived, I was surprised to see just one woman. She took a look around and said she would get started. She estimated that it would take 3 hours, which concerned me since I'd previously been told it would be 4 hours.
After 3 hours of cleaning she was done. The house looked good, but if you looked too closely you would think otherwise. She didn't sweep or mop under the kitchen table, she didn't sweep or mop the bathroom floor of the boys bathroom, she didn't move picture frames and dust behind them on my entertainment center. Nor did she dust my dining room table. Also, she didn't vacuum my stairs, which needed it BAD. The exposed wood treads of the stairs were also overlooked. If you've ever been to my house, you know I have dark cherry wood throughout, so it shows every speck of dust. I myself have to dust every 2 days because I can't stand it.
When she finished, she mentioned that she was going to be cleaning houses anymore because she was starting a catering business and asked to leave some of her business cards with me. I said sure, because at the time I didn't realize all of the areas she had missed. Obviously, I won't be calling her for my next event!
So, here is my dilemma. Do I tell the owner of the cleaning company about my experience or do I just chalk it up to "I got what I paid for?" After all, I only paid $50, which is probably 1/2 of what it would have cost full price. Since this person isn't working for the company anymore, it probably won't affect their business in the future. What would you do? I'm not one who likes to cause a ruckus, but it was frustrating to have to go back and clean after I'd just had someone "clean." Tell me what YOU would do! Thanks and cheers!